We're sorry you are having trouble. The following problems may cause the audio or video on this web site to be choppy, load slowly, or not play at all. Recommended solutions are listed to the right of each problem.

Problem		Solution
Old Browser Internet Explorer 5.0 or Netscape 4.79 or higher versions required.		Upgrade to the latest version of Internet Explorer or Netscape.
Missing Plug-in Flash 6 and Windows Media Player plug-ins are required.		Install the Flash 6 and Windows Media Player plug-ins.
Conflict with other programs		Close other programs, especially other media players (e.g. Real Player)
Slow connections / low bandwidth Speeds 56k or faster are recommended. When using a 56k modem, the acutal connection speed may be only 28k.		Select a time of day when Internet traffic may be less busy. Upgrade to an Internet service provider with higher bandwidth capacity.
Insufficient memory / slow processor		Upgrade your computer with additional memory and/or faster processors.

If you still have questions or would like to report a problem, you are welcome to contact a technical support representative by one or the following methods:

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Telephone: (801) 705-4388